Swordfish Hosting Support
We have a simple policy at Swordfish - we don't have different support plans because every customer has our gold support package. That means when you need support or have an issue we'll work our hardest to help you through it as fast as possible.
We understand that when you need support there is nothing more frustrating then either waiting for it or having to deal with multiple people during the resolution and as such when a member of staff picks up your support query they will handle it until it's complete ensuring you have continuity when you need it most.
To contact support email support@swordfishhosting.co.uk.
24*7 Support
Whether you need support on a Monday morning of new years eve our staff are here to help 24*7. Not only do we offer support 24*7 but our system administrators are here at hand for all queries whenever you need.
Designated Support Member
When you request support your query is dealt with from start to finish by the same team member meaning you get continuity when you need it most. No more repeating your support query, no more waiting for responses from different support members - do things the Swordfish way.
Gold Class Support
Every customer gets the same gold class support so you are always sure that 24*7 you get all the help you need when you need it. No hidden charges and no more charges for out of hours support.
Qualified Support Staff
Every time you contact the Swordfish support team you contact a qualified member of staff who can help. Usually you are always dealing with a systems administrator direct who can answer all your queries.
